Understanding The 120Period Guarantee

120Period Guarantee is Blood's very own extended guarantee program on top of our basic return & exchange policy. We aim to provide you with a risk-free shopping experience for greater peace of mind. 

You may return Blood Menstrual Cup, MenstruHeat, BackHeat, NeckHeat or KneeHeat within the first 120 days from the date you received your order.

You may request a size replacement for Hipkini Bamboo Underwear within the first 5 days (120 hours) from the date you received your order.

You may cancel an order any time prior to delivery. Refunds will be issued in the form of the original payment valued at 100% of your purchase or a gift card valued at 130% of your purchase, and may take up to 21 business days to be processed. If you made a purchase using a discount code and would like to return a product, the dollar value of any offer code will not be refunded or credited back.

Return Conditions

Only products purchased on the Blood official site or official retailers are eligible for the 120Period Guarantee. All products purchased from other stores will have to follow respective store's return process and policy.

  • Only first time purchase of the returned product(s) is eligible for the return
  • Product(s) shipped outside of Indonesia are not eligible for return or exchange
  • Original receipt must be presented for exchange or return
  • Original product(s) is required
  • Only product(s) at the original billing or shipping address will be eligible for the return
  • For Hipkini Bamboo Underwear Only: Under our size swap scheme, you are eligible for a one-time replacement. For customers who have purchased more than one piece, the size swap will cover all pieces in your order upon returns – the first piece you have tried is yours to keep. Returned product(s) must be in its new and original condition, and original product packaging must be attached with its original labels. 
  • For MenstruHeat, BackHeat, NeckHeat or KneeHeat Only: Only eligible for returns if you did not experience any pain relief from using our products. Returned product(s) must be in its new and original condition, in its original product packaging.
  • PSLOVE PTE. LTD. reserves the rights to reject any exchange or return that do not fulfil any of the above stated requirements.
  • PSLOVE PTE. LTD. reserves the rights to amend this policy at any time.

If you would like to return your Blood product(s), please email us at hello@getblood.com.